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Frequently Asked Questions

I purchased several pieces of outdoor furniture from American Casual Living this past summer for our screened porch. We have decided to move it onto our deck. Do I have to cover the furniture?
Carol G. Winder, GA

Although it isn't necessary to cover your patio furniture, we highly recommend you do. The materials used in the construction of our patio furniture are selected for their durability and endurance and will withstand the elements. However, as we well know in this area of the country, pollen season is fast approaching. Covering your furniture will not only extend its lifetime but also greatly diminish the maintenance required to keep it looking new.

I visited your web site but did not see the specific item that I was seeking? What are my options?
Larry and Connie S. Norcross, GA

Thank you for your question. We try to display as much of our in stock furniture as possible on our web site and we refresh the presentation as warranted to reflect new arrivals. Additionally, we are able to obtain much, much more than is offered on our website via our custom order relationships. If you desire a specific product or combination of products that is not present on our website, please give us a call at 770.325.0500 and we will get to work finding what you are seeking.

We just moved to Atlanta. We have a beautiful outdoor living area and we want comfortable but durable outdoor furniture. What is the best type of outdoor furniture to use in this area?
Cindy P. Atlanta, GA

Firstly, welcome to Atlanta. We hope that you enjoy your new home.

You ask a great question that has many answers. No one type of outdoor furniture is typically considered to be "the best" type. Much depends on its intended use. For example, natural wicker performs best in a sheltered environment - sunroom, screened porch, etc. However, advances in outdoor fabric and heartier construction materials make much of today’s outdoor furniture eligible for use in any environment. Teak, Ipe and other oil rich wood products are better for humid environments. Iron products are heavier and very durable, but unlike wood, would prefer to be away from water. Resin, cast aluminum and extruded aluminum furniture do not rust and thus can be used virtually anywhere.

Can the Castelle 36'' X 52'' Rectangular Coffee Firepit be used with propane or natural gas?
Fred G. Loganville, GA

The Castelle Fire Pits can be used with either source. The fire pits are prepared for propane at the factory. However, they are easily retro fitted for natural gas with a simple exchange of orifices. We do this regularly for customers who prefer natural gas burning fire pits. The exchange does not affect the performance of the fire pit. In addition to the Castelle, several other models are on display, and all with the option to change to natural gas if desired.

Do you sell replacement slings (or do you replace them yourself) for Tropitone patio furniture?
Michael W. Duluth, GA

We can do both. We can source the replacement slings directly from Tropitone, or alternatively, our sister company - Patio Tech USA - can make the slings to the specifications of your furniture and then install them for you.

The information we need is the following:
1. The type and number of the individual pieces you wish to re-sling.
2. A preferred fabric – we offer a large selection, including all the available Tropitone fabrics.
3. We can identify the furniture from an original invoice, a photograph or in person at the store.
4. If it is a model we do not recognize, we can measure the furniture to determine the dimensions of the fabric required for each unique piece.

I want to buy a Big Green Egg for my husband's birthday in February. Does American Casual Living offer a lay away program?
Susan R. Cumming, GA

Yes we have a lay away program in place for any in stock item, including Big Green Eggs. We require a minimum deposit of 20% of the purchase value of the item, and then you will have up to three months from the invoice date to complete your purchase. We have plenty of Eggs and Egg-cessories in stock for you to choose. Call our store at 770-325-0500 at your convenience and we will handle the arrangements.

Can I really put cushions outside in the elements?
Mary G. Alpharetta, GA

We recognize and respect that your purchase of quality outdoor furniture is an investment. For this reason, our buyers are careful to select products crafted from the very best materials available. Over the course of time, outdoor furniture materials and construction methods have advanced dramatically. For example, the development of fade and wear resistant acrylic fabrics - such as Sunbrella – and other synthetic materials infused with UV inhibitors enable year round use in virtually any outdoor setting. 

Like everything else however, prolonged exposure to the sun and other natural elements may impact the appearance and comfort of your outdoor furniture. You can protect your investment and extend the life and natural appearance of your outdoor furniture by simply storing it away during extended periods of non use, or alternatively, covering your furniture with weather resistant patio furniture covers. Heavy duty patio furniture covers take the beating the elements deliver while protecting your outdoor furniture investment. Patio furniture covers are a wise purchase – inexpensive, highly functional and stylishly designed to fit any type of furniture. 

To answer this question more directly, yes you can put our outdoor furniture cushions directly in the elements and remain confident that they will perform as designed for a long time.

I need assistance with the replacement of slings for my Tropitone outdoor furniture. Where do I go?
Jim F. Braselton, GA

We offer this service through our sister company, Patio Tech USA. Patio Tech USA will replace your outdoor furniture slings, replace vinyl straps for pool furniture, repair synthetic wicker, touch up or refinish (powder coat) outdoor furniture, repair gas grills, tune up gas grills, and perform other similar services. They can help - give them a call at 678-701-4299.

We recently purchased a vacation home in Mexico. We would like to purchase outdoor furniture for this home from your store at the Mall of Georgia and have it shipped to Mexico. Do you provide this service?
Trish A. Athens, GA

We do offer this service and we are very proficient at this type of transaction. In the last 12 months, we have coordinated the arrangements for the shipment of a Caldera hot tub to Bulgaria, we shipped furniture to Monterrey, Mexico and to Ontario, Canada. We have also shipped outdoor furniture throughout the United States, to Europe and to the Caribbean.

We are finishing a screened porch addition to our home. The weather has delayed construction and a spring completion is now probable. Can you store the furniture until our porch is completed?
Mary and Roger M. Atlanta, GA

Yes, we will be happy to provide storage – at no charge to you - in our secure central distribution facility in Suwanee, GA until you are ready to receive your outdoor furniture. Many of our customers are in a similar position to yours and we are presently storing their furniture for spring delivery.

We own a house boat at Lake Lanier and have been looking for outdoor furniture for the upper level and for the rear sitting area. Does American Casual Living carry outdoor furniture for use on a house boat?
Joseph P. Dunwoody, GA

Absolutely. Given our proximity to Lake Lanier, furniture for house boats has become a specialty for American Casual Living. We routinely install outdoor furniture and other casual living accessories (Big Green Eggs, Saber gas grills, grill islands, customized umbrellas, outdoor cushions, outdoor fans, outdoor lighting, outdoor rugs, misting devices, etc.) on house boats, boat houses, boat docks, decks, and patios along the lake.

I am tired of shopping for outdoor furniture. I liked your selection and the non-pushy approach of your salespeople while I was in the store. This is a big investment for us. What happens if I find it for less elsewhere?
Jack M. Johns Creek, GA

Jack, fair question. Our approach is simple:

1.       Quality. We learned long ago – “never buy trouble, never sell trouble.” We are consumers too. We understand that a sale must “wear well” long after the delivery, as we would expect from the purchases we make personally. That is why we try to shop for our store as we would for our home, with quality in mind. We respect the fact that it is an investment, and as such, it should reward you with comfort, performance and durability long after the purchase.

2.       Value. High quality outdoor furniture plus a competitive price equals outstanding value. It’s a very simple equation. With this in mind, it is mandatory for our associates to shop the competition to ensure we remain competitive. We have a high degree of confidence that we are often better priced than the competition on an apples to apples comparison. We do not play the “% off” game by raising our everyday prices just to discount them artificially. This practice is often advertised to make you believe that you are getting “value.” While some retailers practice the "1/2 off" or "50-75% off", in the end it really is a question of how much money you will pay to acquire your furniture. We appreciate that the marketplace is fluid, and accordingly, so are prices. To ensure you are in fact receiving great “value” when you shop with American Casual Living, simply provide us with a competitor’s ad or written quote, and we will match the price for an identical item or items...guaranteed! And, you are always assured of receiving the same great American Casual Living customer service and shopping experience.

3.       Selection. We search the globe to bring you the very best the outdoor furniture industry has to offer. This also affords us the opportunity to diversify our product mix. Style and design are very personal, and thus, we believe that you should never have to settle for what is available, as you may find in a mass merchant for example. Instead, we make it possible for you to select furniture that truly reflects your style and design preferences. When you buy from American Casual Living, the process is collaborative. We provide “concierge level” service, lending our years of experience to help you build your outdoor living vision, including frame and fabric color, cushion comfort, and configuration as you see fit. This is a core tenant of our operating philosophy.   

Now for the obligatory terms and conditions Price match must take place before purchase is completed. No adjustments to previous purchases. The product must be identical brand, model and grade, be in new condition and must not be a closeout or clearance item. The price considered will be the "landed" price (including any shipping charges, delivery and installation, service charges or applicable sales tax). Price matching does not apply to stores that require a membership and/or auction style websites. Price matched products are not eligible for any further special offers, coupons or discounts. Typographical errors will not be matched. Price matching will only be honored for stores in the continental U.S. Any price match is at the discretion of American Casual Living and we reserve the right to change our policy at any time without notice.

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American Casual Living
1955 Mall of GA Blvd
Buford, GA 30519

Sales Hours
Monday - Saturday: 10:00 AM - 6:00 PM
Sunday: 12:00 PM - 5:00 PM

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